Cookies Information

La presente informativa descrive le caratteristiche dei cookie impostati sui siti e piattaforme web di Convergenze S.p.A. Società Benefit:

• https://convergenze.it
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• https://wifimesh.convergenze.it
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• https://backtoschool.convergenze.it
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• https://lighthouse.convergenze.it
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• https://superfast.convergenze.it
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• https://smartgas.convergenze.it
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• https://academy.convergenze.it
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• Piattaforma OPEN NET
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• piattaforma MyLIFE ( https://mylife.convergenze.it )
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• https://hovio.convergenze.it
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• https://vps.convergenze.it
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• https://evo.convergenze.it
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• https://scalo28.convergenze.it
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• piattaforma WEBMAIL ( https://webmail.convergenze.it )
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e non per altri siti web consultati o ai quali l’utente ha avuto accesso tramite link presenti in questi siti

Basi giuridiche dei trattamenti che si originano con il ricorso ai cookie sono:

• Per i cookie tecnici (necessari per il buon funzionamento del sito e per consentire la navigazione): il legittimo interesse del titolare coincidente con lo scopo dei cookie
• Per i cookie di profilazione: il consenso dell’utente

What are cookies and how do they work?

Cookies are small text files. When a user visits a website, cookies are sent and stored into the folders of their browser and transmitted onto the same sites as soon as the user re-visits them.

Cookies send information to the Convergenze server too. Such information is reread and updated each time the user returns to the company's site.

All cookies usually contain:

• indication of the server or domain from which they were generated;
• their duration (or expiration date);
• a unique identifier;
• a unique value.

What are cookies for?

Cookies generally facilitate browsing a site and improve the browsing experience. They also give anonymous information about the users' browsing to the site manager and provide statistical data about the site.

Furthermore, some cookies collect and store information on what the user has done on the site on the user's device; This information can be used:

• to recognize the user (or, better, the device used by the user) proposing again the settings from these requests / choices previously made during the subsequent visits
• to analyze the preferences shown by the user while browsing by creating a profile used essentially to display or send personalized sales promotion messages, which are in line with the interests inferable from the user's navigation

Types of cookies

Cookies can be divided into the following categories: technical and profiling.

Technical cookies

Usually, cookies make all sites work at an optimal level. For privacy reasons, users have the right to disable them by changing the settings on their browser. However, disabling cookies may prevent the users from accessing certain features of a site.

Technical cookies can be further categorized as:

• Navigation cookies

  These are necessary to navigate the site using all its functions (such as keeping the session open and accessing the restricted areas). They don't collect information to be used for commercial purposes. Navigation cookies are necessary to provide the requested services.

• Functionality cookies

  They allow the user to navigate following some selected criteria, such as the site language, thus facilitating the navigation. The information collected by these cookies is anonymous.

The installation of technical cookies does not require the user's prior consent, although it is necessary to inform them of their presence, pursuant to art. 13 of the Data Protection Code. The collecting and processing of data derived from the use of technical cookies is required for the proper consultation of the site. If the user blocks these cookies, they will not be able to view the website in its entirety.

Analytical cookies

They are similar to technical cookies when used directly by the site operator to collect information in the aggregate about the number of users and how they visit the site. These cookies are used to optimize the management of the site. In this case, the users' identity is not relevant, so they remain anonymous.

Profiling cookies

As mentioned above, these cookies allow you to acquire information relating to the preferences and the ways in which the user interacts with the site and are used to assign the user (actually more often than not, to the terminal used by the user) a profile in order to optimize the effectiveness and usability of the site to the maximum level also by customizing the promotional / advertising messages displayed to the individual user.

These cookies can be installed on users' terminals only when they have been previously and adequately informed and have given their consent that, as required by the provision mentioned in the introduction, it can also be expressed simply by continuing to browse after reading the warning displayed the first time you come to the site.

Third-Party Cookies

While browsing a website, there can be found any number of cookies, originating from other websites and managed by third parties, that can be installed in the user's browser folders.

This happens because on that site there may be elements such as images, maps, sounds, specific links to webpages of other domains hosted on servers different from the one where the requested page is located. In other words, these cookies are set directly by operators of websites or servers different from the site the user is browsing. These third parties could theoretically install cookies while you are browsing a website and get information on the fact that you visited that website.

In this case, the owner of the website visited acts only as a technical intermediary between the user and these other websites.

• To learn about Google's privacy policy, please visit http://www.google.com/intl/it/privacy/privacy-policy.html
• To learn about Facebook's privacy policy, please visit http://www.facebook.it/privacy/explanation

To disable third-party cookies, see the instructions given in the previous points.

For more information, visit the following site: www.youronlinechoices.com/it/

If the user decides not to consent to the storage of third-party cookies, the user may only use the functions of the website they are browsing, which do not require the storage of such cookies.

Social Plug In

The site https://convergenze.it uses "Social Plugins" (hereinafter referred to as buttons) of social networks like Facebook. These buttons are disabled by default, that is, they do not send data to the respective social networks without your consent.

o activate the buttons, simply click on them. After activation, a direct connection is established to the server of the respective social network. The content associated with the button is then transmitted directly from social networks to your browser and connected by it to the web page.

When a button is activated, the respective social network can detect a series of data, regardless of your interaction with the button itself. If you have logged in to a social network, this can add your visit to this web page to your user's profile.

To know the purpose and extent of data collection and processing carried out by social networks, on which we have no part, the user can access the information and privacy policies made available on the social network portals.

I Cookie usati sui nostri siti

DI seguito vengono indicati i cookie impostati su ciascun sito

https://convergenze.it

https://wifimesh.convergenze.it

https://backtoschool.convergenze.it

https://lighthouse.convergenze.it

https://superfast.convergenze.it

https://smartgas.convergenze.it

https://academy.convergenze.it

Piattaforma OPEN NET

Non viene fatto uso di cookie per la trasmissione di informazioni di carattere personale, né vengono utilizzati c.d. cookie persistenti di alcun tipo, ovvero sistemi per il tracciamento degli utenti.

L'uso di c.d. cookie di sessione, che non vengono memorizzati in modo persistente sul computer dell’utente e svaniscono con la chiusura del browser, è strettamente limitato alla trasmissione di identificativi di sessione necessari per consentire l’esplorazione sicura ed efficiente del sito.

Piattaforma MyLIFE ( https://mylife.convergenze.it)

Non viene fatto uso di cookie per la trasmissione di informazioni di carattere personale, né vengono utilizzati c.d. cookie persistenti di alcun tipo, ovvero sistemi per il tracciamento degli utenti.

L'uso di c.d. cookie di sessione, che non vengono memorizzati in modo persistente sul computer dell’utente e svaniscono con la chiusura del browser, è strettamente limitato alla trasmissione di identificativi di sessione necessari per consentire l’esplorazione sicura ed efficiente del sito.

https://hovio.convergenze.it

https://vps.convergenze.it

https://evo.convergenze.it

https://scalo28.convergenze.it

Piattaforma WEBMAIL (https://webmail.convergenze.it )

Non viene fatto uso di cookie per la trasmissione di informazioni di carattere personale, né vengono utilizzati c.d. cookie persistenti di alcun tipo, ovvero sistemi per il tracciamento degli utenti.

L’uso di c.d. cookie di sessione, che non vengono memorizzati in modo persistente sul computer dell’utente e svaniscono con la chiusura della sessione (*), è strettamente limitato alla trasmissione di identificativi di sessione necessari per consentire l’esplorazione sicura ed efficiente del sito.

(*) L’utente può decidere di mantenere aperta la sessione anche dopo la chiusura del browser.

(*) GOOGLE

What kind of cookies does the OPEN NET platform use?

We do not use cookies to transmit data of a personal nature, nor do we use any so-called persistent cookies of any kind, i.e. user tracking systems.

The use of so called session cookies, which are not stored permanently on the user's computer and disappear as soon as the browser is closed, is strictly limited to the transmission of session identifiers required to enable the secure and efficient browsing of the site.

What kind of cookies does the MyLIFE (https://mylife.convergenze.it) platform use?

We do not use cookies to transmit data of a personal nature, nor do we use any so-called persistent cookies of any kind, i.e. user tracking systems.

The use of so called session cookies, which are not stored permanently on the user's computer and disappear as soon as the browser is closed, is strictly limited to the transmission of session identifiers required to enable the secure and efficient browsing of the site.

What kind of cookies does the EVO (https://evo.convergenze.it) platform use?

We do not use cookies to transmit data of a personal nature, nor do we use any so-called persistent cookies of any kind, i.e. user tracking systems.

The use of so called session cookies, which are not stored permanently on the user's computer and disappear as soon as the browser is closed, is strictly limited to the transmission of session identifiers required to enable the secure and efficient browsing of the site.

What kind of cookies does the WEBMAIL (https://webmail.convergenze.it) platform use?

We do not use cookies to transmit data of a personal nature, nor do we use any so-called persistent cookies of any kind, i.e. user tracking systems.

The use of so called session cookies, which are not stored permanently on the user's computer and disappear as soon as the session (*) is closed, is strictly limited to the transmission of session identifiers required to enable the secure and efficient browsing of the site.

(*) The user can decide to keep the session open even after closing the browser.

What kind of cookies and other data collection technologies does the LIGHTHOUSE (https://lighthouse.convergenze.it), SUPERFAST(https://superfast.convergenze.it) and SMARTGAS(https://smartgas.convergenze.it) platform use?

(*) GOOGLE ADS

This site hosts Google ADS cookies, an online advertising service (Remarketing and Behavioral Targeting) by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States. The ADS functions are able to monitor through the activation of cookies the conversions generated by clicking on an ad published by Google: a cookie that lasts 30 days is added and does not collect or monitor information that can personally identify a user, but is recognized and used by Google to show the user announcements or information consistent with the findings, mainly on its search response pages (for example: ad banners that relate to our services or other similar ones will be re-proposed).

Users can disable Google's tracking cookies in their Internet browser settings.

You can disable Google cookies by using the opt-out function provided by Google for the main browsers https://tools.google.com/dlpage/gaoptout. This way, it will also be possible to use online services.

See also:

• the information on privacy by the Google company
• Google’s privacy policy

(**) HOTJAR ANALYSIS SERVICE

We use the services provided by Hotjar Limited - based in St Julian's Business Center 3, Elia Zammit Street, St Julian's STJ 1000, Malta - to better understand our users' needs and optimize the services provided through the website https://lighthouse.convergenze.it/.

Hotjar is a technological service that helps us to better understand the users' experience and how they interact with the website (eg. How much time they spend on which pages, which links they choose, etc.). This information allows us to improve the usability and the appeal of the website and the services we provide through it, based on the response and interests expressed by users.

To collect this information, Hotjar uses cookies and other technologies that store information on how users interact with the website (for example by detecting how long a user stays on a link or on a particular section of the website, the various clicks/tap/scrolls they made, including mouse movements) on their devices (in particular the IP address of the device, captured and stored only anonymously), screen size of the device, type of device (unique identifiers of the device), information on the browser used, geographical position (limited to the country), language used to view the website. The information acquired is made visible by the user browsing or by the terminal used in the normal exchange of data technically necessary to allow navigation on the site. Hotjar stores this information in a pseudonymised user profile (i.e. without using identifying data, although it is still possible in some cases and with particular technologies to trace the identity of the user as well). In any case, without the consent of the user, Hotjar and Convergenze will NOT use the data to identify the user, combining it with further information. For more details, please consult the HOTJAR privacy policy by clicking on this link: (https://www.hotjar.com/legal/policies/privacy).

You can opt out of creating a user profile, of storing Hotjar data on the use of the site and using Hotjar tracking cookies on other websites by following this opt-out link (https://www.hotjar.com/legal/compliance/opt-out).

(***) THE FACEBOOK PIXEL

The Facebook Pixel is a tool for collecting statistical data that measures the effectiveness of the ads displayed on a website. The Facebook Pixel understands the actions that people carry out on the website. This information is then assimilated by Facebook and subsequently used to show the user ads or information consistent with what has been collected by the Pixel (for example: if you have visited our website, Facebook will show you ads featuring our services or other similar ones); this is actually a re-targeting method with dynamic ads that reminds people of the products they have seen, but have not purchased yet.

Retargeting on Facebook sets a Cookie and a Facebook tracking pixel is integrated into our website. By setting the Cookie, Facebook can recognize the user when they link to webpages that are part of the Facebook advertising network.

Every time the user visits a web page on which the Facebook retargeting service has been integrated, the browser automatically identifies itself on Facebook. As part of this technical process, Facebook may acquire personal data, such as the IP address or the user's browsing behavior, which Facebook uses, for example, to display advertisements of interest to the user. The Facebook privacy policy is available on https://de-de.facebook.com/about/privacy/ and provides information on the processing of personal data by Facebook. It also illustrates which setting tools Facebook makes available to the interested party.

The Facebook management company is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. If the interested party resides outside Canada or the United States, the data controller of personal data is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland.

Disabling and deleting cookies

The settings of any browsers allow users to eliminate and/or disable the installation of cookies. Please find below the links with instructions on how disable and delete cookies from each of the main browsers.

To restrict, block or delete cookies, the user needs to adjust the settings of their browser of choice.

The procedure is slightly different for each browser.

• Internet Explorer: http://windows.microsoft.com/it-it/internet-explorer/ie-security-privacy-settings#ie=ie-11
• Firefox: https://support.mozilla.org/it/kb/Gestione%20dei%20cookie
• Google Chrome: https://support.google.com/chrome/answer/95647?hl=it
• Safari iOS (iPhone, iPad, iPod touch): http://support.apple.com/kb/HT1677?viewlocale=it

Microsoft Internet Explorer

1. Click "Tools" at the top of the browser window.
2. Select "Internet Options" and then click "Privacy".
3. To enable cookies, set the privacy level to "Medium" or below; to disable cookies, just set the privacy level above "Medium".
4. To enable "third party cookies", select, in the "Privacy" tab, the option "Advanced", then tick "Override automatic cookie handling". Confirm - in the "Third-party Cookies" section - the default option "Accept" and save by clicking OK. If you don't want to authorize third-party cookies, select "Block" and save by clicking OK. In case you want to choose each time to accept or refuse cookies from third parties, select the option "Ask for confirmation" and save it by clicking OK.

Mozilla Firefox

1. Click "Tools" at the top of the browser window and select "Options";
2. Select the "Privacy" icon and in the "History" section, tick "Accept cookies from sites" to accept them. To prevent the installation of cookies, including those coming from third parties, do not tick the "Accept cookies from sites" option.
3. To allow the installation of third-party cookies, select "Accept cookies from sites" (explained above) and tick the option "Always". If you don't want to accept cookies by third parties, tick the option "Never".

Google Chrome

1. Click the Chrome menu and select "Settings".
2. At the bottom of the page, click "Show Advanced Settings".
3. In the "Privacy" section, click "Content settings".
4. To enable or disable cookies:
   1. To enable cookies, select "Allow saving data locally".
   2. To disable cookies, select "Block sites from setting any data".
   3. To disable cookies from third parties, in the same "Privacy" section, select the option "Block cookies from third parties"
5. Click Finish to save.

Safari (iPhone, iPad, iPod touch)

1. Click "Settings", then select "Safari"
2. Select "Privacy and Security" then "Block Cookies".
3. Select, the option "Block always" if you want to disallow cookies.

Further information about cookies can be found at the following url: www.allaboutcookies.org

Disabling profiling cookies permanently

If you are using Internet Explorer 9 or Higher

1. Click "Tools" at the top of the browser window.
2. Select "Internet Options" and then click "Privacy".
3. Set the level of privacy to "High".

If you are using Firefox 5 or higher

1. Open the "Options" menu and click "Privacy".
2. Select the option "Request sites not to make any tracking".

If you use Google Chrome

1. Open Chrome and go to "Settings".
2. Click "Show advanced settings" at the bottom of the page.
3. In the "Privacy" section, send a "Do not track" request with your browsing traffic.

Cookies On Mobile Devices

The website also uses cookies or other storage devices on mobile devices. Just like with browsers on computers, browsers on mobile devices allow you to change your privacy configuration or settings to disable or delete cookies. If you wish to change your privacy settings, follow the instructions provided by the browser developer for your mobile device.

Below are the links valid for some browsers:

• IOS https://goo.gl/fG1K8t
• Chrome Mobile https://goo.gl/f0XME
• Opera Mobile http://goo.gl/Nzr8s7
• Windows Phone https://goo.gl/xsSg56

THE DATA CONTROLLER (who decides why, how and to who will process the data)

The data controller (i.e. the person who determines the purposes and means of processing personal data and assumes responsibility for processing and having personal data processed correctly) is Convergenze S.p.A. Benefit Company registered office Via Magna Graecia n. 136 - Capaccio - with headquarters in Via Seliano n. 2 - Capaccio Paestum - VAT number 04313920656.

Convergenze has appointed a Data Protection Officer, who has the task of monitoring, in full independence and in the absence of conflicts of interest, the compliance by the data controller and the external data processors of the legislation regarding the protection of personal data. The Data Protection Officer can be contacted by email at dpo@convergenze.it

For the processing of personal data carried out through third-party cookies, please read the respective information and cookie policies by clicking on the links featured in the previous paragraphs.

Users' rights

With reference to the processing referred to in this document, the interested parties (website users) have the right:

• to ask the data controller to access personal data and to correct or delete the data or limit the processing of personal data concerning them and to oppose to its processing;
• f the processing is carried out by automated means (computer) and on the basis of one's consent, to receive in a structured format, commonly used and readable from an automatic device, their personal data and/or to obtain its direct transmission to another data controller, if that’s technically feasible;
• o withdraw their consent at any time (without prejudice to the lawfulness of the processing based on the consent before the revocation) to processing of their personal data;
• to lodge a complaint with a supervisory authority: The Italian Data Protection Authority (Garante per la protezione dei dati personali) - Piazza di Monte Citorio n. 121 00186 ROME - Fax: (+39) 06.69677.3785 – Tel.: (+39) 06.696771 - E-mail: garante@gpdp.it - certified E-mail: posta@pec.gpdp.it

Requests should be directed to Convergenze S.p.A. Benefit Company By the following means:

• an email to privacy@convergenze.it
• sending registered mail to Convergenze S.p.A. Benefit Company via Seliano 2, 84047 Capaccio SA
• calling the toll free number 800 987 787.

Updates to this Document

This document may be updated or changed, in which case the modifications will appear highlighted in the new version.

Legal Validity

For legal purposes, only the Italian version of this document is valid.

Aggiornato il 09.07.2024